HM Revenue & Customs
Independent Adviser - Customer Experience Committee
HMRC is the UK’s tax, payments and customs authority, it‘s one of the biggest organisations in the UK, collecting over £600 billion a year in revenue. Through Nurole they sought to appoint four Customer Experience Committee members to help them undertake one of the biggest digital change programmes in Europe.
Within one month, Nurole surfaced four ideal candidates including; Leonie Foster, Chief Customer & Digital Officer at Dunelm Plc and a former senior marketer at Tesco; Joseph Gordon, recognised as one of the most senior and youngest banking MDs/customer services experts in the UK and CEO/Head of First Direct; as well as Jean-Francois Bessiron, who has over 20 years’ experience in retailing, both online and offline, including senior leadership positions at B&Q, Dixons, Amazon and Groupon.
Read Leonie Foster's interview here
Read Jean-Francois Bessiron's interview here
Nurole features a large variety of NED roles from the Non For Profit sector that complement my executive role. The role briefs are very clear, including the specific experiences required to ensure there is a good match. This is further re-enforced throughout the application process.
Jean-Francois Bessiron
Director, Amazon Fresh
Successful candidate
I haven’t come across anything that is quite as open as Nurole is. I think it’s clever, very transparent and it accelerates the process in the way that traditional routes don’t… You don’t have visibility of a spectrum of opportunities that you can look at and judging what you’re most interested in. It’s innovative and refreshing.
Leonie Foster
Chief Customer & Digital Officer - Dunelm Group plc
Successful candidate
This position came just at the right time, as I was looking to broaden my experience, I look forward to using Nurole again in the future. Additionally, I was very impressed by the swiftness and thoroughness of the application process and the professionalism by the Nurole team.
Joseph Gordon
CEO, first direct
Successful candidate
Nurole provides best-in-class hiring for forward-thinking boards. We blend the power and reach of technology with a very human understanding that every role, every organisation and every candidate is different. Contact us to discuss your next hire or find out more about becoming a member here.